VBInfoTechPl

Information Technology

Welcome

Our mission is to aide in student, faculty, and staff success by providing the technological expertise and assistance necessary to achieve the mission of Marian University.

You can contact us at any time by submitting a ticket at http://helpdesk.marian.edu or call us at (317) 955-6444 during these hours:
Mon-Fri 7:30am - 6:30pm EST
Sat 7:30am - 2:30pm EST

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From the CIO

Faculty, Staff, and Students:

The IT Helpdesk is moving to a new ticketing system effective immediately. The new system is SysAid.

Changes you will see:

  • Two new easy ways to enter IT Helpdesk tickets
    • On the web at http://helpdesk.marian.edu
    • By double clicking a new icon on your desktop (Marian University owned devices only)
      SysAidicon
    • Note: to submit IT Helpdesk tickets, please use the forms in the above methods and discontinue use of the helpdesk@marian.edu email address
  • Login with MU username/password.
  • Templates can be utilized when entering tickets to help fill in information for you.
  • Enhanced ability go see the current status of your helpdesk tickets at any time.

Additional Features coming soon!:

  • Updated Frequently Asked Questions section to answer the most common HelpDesk questions.
  • Real-time online chat with the IT HelpDesk personnel.

As always, please let me know of any questions, concerns or comments!

Ray Stanley
Assistant Vice President, Chief Information Officer
Marian University
rstanley@marian.edu

System Maintenance and Status

Information Technology strives to make all Marian University systems available with as limited interruption's to service as possible; however, ongoing enhancements and improvements are employed to continuously enrich and protect the Marian University technology experience. These activities are completed through scheduled maintenance as necessary. Routine maintenance is limited to Sundays between 12:00 a.m. and 10:00 a.m. Any intermittent access, unavailability, or isolated issues experienced with Marian University systems during this timeframe do not need to be reported. Notice of any other emergency maintenance or system outages will be provided.

If you have any questions or concerns, or if you experience issues with Marian University systems outside of the scheduled window, please contact the IT Help Desk

Current Status of Major Systems

Below is a quick report of the current status of or major systems. Click on them to view a more detailed view.

 Green  - The system is fully functional.
 Yellow  - The system is still mostly usable but one or more pieces may not be working correctly
 Red  - The system is currently not working.

Passwords

If you know your current password and are ready to change it this button will allow you to quickly do so.
Change Known Password

If you have forgotten your password use the button below to change it. The process is explained here.
Reset Forgotten Password

Change Us Too

If your cell phone is connected to Marian University Wireless, do not forget to change the password connecting your device to the wireless network. Not doing so may lock you out of your Marian Account. Click Don't Get Locked Out for more information.

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Contact Us

Ticket: http://helpdesk.marian.edu
Phone: (317) 955-6444

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Marian University does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, creed, national origin, age or disabilities in the selection of administrative personnel, faculty and staff, and students.